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The Way We’ve Always Done It – How a Virus is Changing the Telecommunication Game

Written by: Jason Sanson, P.E.

“That’s the way we’ve always done it.” A belief that tends to present unnecessary obstacles and frustration for people who want to make progress. Although it took a global pandemic, we’re starting to see shifts in this dated belief. It’s encouraging to see people pivot from in-person meetings to telecommunication. With this method on the rise, there are several tools to support remote work and telecommunication.

telecommunication tools
Soapbox One-on-Ones 2019 Report

We’re seeing exciting innovation in communication style and frequency to keep things moving forward in this unprecedented time. But will these new communication techniques be here to stay? Global Workplace Analytics predicts a 25-30% increase in employees participating in remote work multiple days a week within the next two years.

remote work statistics
Owl Labs 2019 State of Remote Work

Don’t get me wrong, social interaction is as important as ever and an office full of people to share ideas with has its benefits. However, “the way we’ve always” communicated has been disrupted and we’re learning there is room for improvement. It’s not necessary to fill up our daily calendars and drive to face-to-face meetings. In one week, I have seen that telecommunication can satisfy project progress meetings, business development meetings AND social gatherings – including happy hour!

EDG Virtual Happy Hour

The desire for remote work is increasing. In fact, four out of five people surveyed by the International Workplace Group said they’ll turn down an offer if it doesn’t offer flexible working. The way we have always done things has benefits of its own, but it is rigid. The desire to adapt to change is important and the way we do business from here on out will change.

Flexjobs and GWA Remote Work Analysis

Change is uncomfortable – especially unintended change. We will evolve from feeling uncomfortable with working remotely and teleconferencing to telling stories of “remember when we used to meet in person for this issue?”. Will you be able to capitalize on this experience? Will you continue to meet remotely and be more efficient with your time? Will this reduce your carbon footprint because there is little to no need to travel to meetings anymore? I don’t know about you, but I am excited to see what’s next.


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